Policy details
- One-of-one items mean limited availability: once a piece is gone, it's gone.
- All sales are final due to the exclusive and curated nature of our collection.
- Please review all product photos, measurements and descriptions carefully before completing your order.
- You're welcome to message us any time for more details, more photos or size guidance before you buy.
- No returns. No exchanges. No restocks.
- This collection is more than clothing: it's heritage you own.
Exceptions (case by case)
We review a case only if:
- the item you received is damaged, or
- it is not the item shown or described in your order.
How to reach us
Contact us within 2 days of receiving your package at support@projectvintage.store, or send us a direct message on Instagram or TikTok, with your order number and photos of the problem.
All concerns are handled privately, respectfully and with full transparency. If we agree a refund, we send it back the way you paid (InstaPay or Etisalat Cash), or in cash for cash on delivery.
Good to know
- Minor signs of wear, fading or ageing are normal for true vintage and are not considered defects.
- Exact colour may vary slightly due to lighting or screen differences.
- Measurements are taken flat so you can compare them with your own clothes for the best fit.
- We can't hold a piece before you order. Once you place an order, the piece is reserved for you while we confirm it.